State-owned Enterprise Performance Measurement Based on the 2016 Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) Pengukuran Kinerja BUMN Berbasis Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) Tahun 2016
Article Sidebar
Picture in here are illustration from public domain image or provided by the author, as part of their works
Published:
Apr 11, 2023
Keywords:
State-owned Enterprise, Performance Measurement, Malcolm Baldrige Criteria for Performance Excellence, KPKU (Excellent Performance Assessment Criteria)
Main Article Content
Abstract
PT. XYZ is a state-owned enterprise that contributes to national sugar production. In running its business, the company requires performance measurement to see how far the company has achieved. This study provides an overview of performance measurement with the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach. This study uses a literature review and descriptive analysis. The results of the assessment show that the score achieved by PT. XYZ in 2016 was 415.75 points and was included in the early improvement performance class. Although the results have not been maximized, several assessment categories have important aspects that support the company's performance. The category that dominates and gets the highest rating is the overall Product and Process Results category with 44 points. Meanwhile, the category that has a low rating is Operations Focus for the Operational Effectiveness indicator with a score of 16 points. In the future, PT. XYZ needs to restructure its work system, supply chain management, and improve monitoring and evaluation.
Article Details
Section
Articles
Copyright (c) 2023 Vindha Tyas Restianingati
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Ananda, B. S., Arifianti, R., & Wulan Tresna, P. (2018). Analysis on the Quality Control of Travel Service Product on Arnes Shuttle Using Malcolm Baldrige Method: A Study on the Bandung-Jatinangor Route. Review of Integrative Business and Economics Research, 7(1), 34–45. http://buscompress.com/journal-home.html.
Arijanto, S., Harsono, A., & Taroepratjeka, H. (2016). Performance Measurement using KPKU- BUMN in X School Education Foundation. IOP Conference Series: Materials Science and Engineering, 105(1). https://doi.org/10.1088/1757-899X/105/1/012021.
Asman, I., & Rusli, Z. (2014). Penilaian Kinerja Organisasi Publik. Jurnal Kebijakan Publik, 37–42. https://jkp.ejournal.unri.ac.id/index.php/JKP/article/view/2222.
BUMN, K. (2013). Penyampaian Pedoman Penentuan KPI dan Kriteria Penilaian Kinerja Unggul pada Badan Usaha Milik Negara. www.jdih.bumn.go.id.
Eka Rahayu Estuningsari, Nasir Widha Setyanto, R. Y. E. (2013). Pengukuran Kinerja Perusahaan Berbasis Kriteria Penilaian Kinerja Unggul (KPKU) ( KPKU ) BUMN ( Studi Kasus : Perum Jasa Tirta 1 Malang ). Universitas Brawijaya, 476–487.
Fadli , Suryadi, E. T. K. (2015). Perbandingan Kinerja Perusahaan Berdasarkan Variabel-Varibel Kriteria Penilaian Kinerja Unggul (KPKU) (Studi Banding antara PTPN II dan PTPN IV. 5(2), 122–130.
Fauzi, I. (2021). Analysis of Ptkin Opportunities: Quality Measurement Through the Malcolm Baldrige Criteria for Using the World Class Universty. AL-TANZIM: Jurnal Manajemen Pendidikan Islam, 5(1), 1–13. https://doi.org/10.33650/al-tanzim.v5i1.1367.
Gasperz, V. (2007). GE Way and Malcolm Baldrige Criteria for Performance Excellence. Gramedia Pustaka Utama.
Lee, S. M., Rho, B. H., & Lee, S. G. (2003). Impact of Malcolm Baldrige National Quality Award Criteria on Organizational Quality Performance. International Journal of Production Research, 41(9), 2003–2020. https://doi.org/10.1080/0020754031000077329.
Lee, S. M., Zuckweiler, K. M., & Trimi, S. (2006). Modernization of the Malcolm Baldrige National Quality Award. International Journal of Production Research, 44(23), 5089–5106. https://doi.org/10.1080/00207540500161043.
Mohapatra, S. (2013). BPR and Malcolm Baldrige National Quality Program. 191–212. https://doi.org/10.1007/978-1-4614-6067-1_9.
Nassaji, H. (2015). Qualitative and descriptive research: Data type versus data analysis. Language Teaching Research, 19(2), 129–132. https://doi.org/10.1177/1362168815572747.
Nasution, D. D. (2021). Gula Alami Kelangkaan? Ini Penjelasan Ikagi. https://www.republika.co.id/berita/r9t0xb349/gulaalamielangkaan-ini-penjelasan-ikagi
Parker, C. (2000). Performance measurement. Work Study, 49(2),63–66. https://doi.org/10.1108/00438020010311197.
Pavlov, A., & Bourne, M. (2011). Explaining the effects of performance measurement on performance: An organizational routines perspective. International Journal of Operations and Production Management, 31(1), 101–122. https://doi.org/10.1108/01443571111098762.
PT. Perkebunan Nusantara X. (2016). Laporan Umpan Balik : Asessemen Implementasi Kriteria Penilaian Kinerja Unggul 2016 PT. Perkebunan Nusantara X.
Raharja, S. J., Hasyim, A. N., & Arifianti, R. (2018). The Analysis of Company Performance Based on Malcolm Baldrige with Special Reference to a Hotel in Indonesia. Review of Integrative Business and Economics Research, 7(4), 193–202. http://www.proquest.com/docview/2095704310/abstract/4B9E26607CD440C6PQ/1.
Rao Tummala, V. M., & Tang, C. L. (1996). Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: Core concepts and comparative analysis. International Journal of Quality & Reliability Management, 13(4), 8–38. https://doi.org/10.1108/02656719610114371.
Ruben, B. D., Russ, T., Smulowitz, S. M., & Connaughton, S. L. (2007). Evaluating the impact of organizational self-assessment in higher education: The Malcolm Baldrige/Excellence in Higher Education framework. Leadership and Organization Development Journal, 28(3), 230–250. https://doi.org/10.1108/01437730710739657.
Sulistyo, B., Amani, H., Widaningrum, S., Mohammad, M., & Ibrahim, R. (2021). Comparative Study Of Business Exellence Frameworks and Award in Southeast Asian Countries. International Journal of Business and Society, Vol. 22 No. 3, 2021, 1123-1142, 22(3), 1123–1142. https://doi.org/10.33736/ijbs.4288.2021.
Weinstein, L., Paul, R., & Williams, S. (2007). Use of Baldrige Assessment Techniques in Strategic Planning and Assessment for Arts Administration in Higher Education. International Journal of Arts Management, 9(3), 34–49. http://www.jstor.org/stable/41064940.
Wibawa, S. (2010). Revitalisasi Administrasi Negara : Reformasi Birokrasi dan E-Governance (F. Suaedi & B. Wardiyanto (eds.); Edisi Pert). Graha Ilmu.
Winn, B. A., & Cameron, K. S. (1998). Organizational Quality: An Examination of the Malcolm Baldrige National Quality Framework. Research in Higher Education, 39(5), 491–512. https://doi.org/10.1023/A:1018745505108.
Arijanto, S., Harsono, A., & Taroepratjeka, H. (2016). Performance Measurement using KPKU- BUMN in X School Education Foundation. IOP Conference Series: Materials Science and Engineering, 105(1). https://doi.org/10.1088/1757-899X/105/1/012021.
Asman, I., & Rusli, Z. (2014). Penilaian Kinerja Organisasi Publik. Jurnal Kebijakan Publik, 37–42. https://jkp.ejournal.unri.ac.id/index.php/JKP/article/view/2222.
BUMN, K. (2013). Penyampaian Pedoman Penentuan KPI dan Kriteria Penilaian Kinerja Unggul pada Badan Usaha Milik Negara. www.jdih.bumn.go.id.
Eka Rahayu Estuningsari, Nasir Widha Setyanto, R. Y. E. (2013). Pengukuran Kinerja Perusahaan Berbasis Kriteria Penilaian Kinerja Unggul (KPKU) ( KPKU ) BUMN ( Studi Kasus : Perum Jasa Tirta 1 Malang ). Universitas Brawijaya, 476–487.
Fadli , Suryadi, E. T. K. (2015). Perbandingan Kinerja Perusahaan Berdasarkan Variabel-Varibel Kriteria Penilaian Kinerja Unggul (KPKU) (Studi Banding antara PTPN II dan PTPN IV. 5(2), 122–130.
Fauzi, I. (2021). Analysis of Ptkin Opportunities: Quality Measurement Through the Malcolm Baldrige Criteria for Using the World Class Universty. AL-TANZIM: Jurnal Manajemen Pendidikan Islam, 5(1), 1–13. https://doi.org/10.33650/al-tanzim.v5i1.1367.
Gasperz, V. (2007). GE Way and Malcolm Baldrige Criteria for Performance Excellence. Gramedia Pustaka Utama.
Lee, S. M., Rho, B. H., & Lee, S. G. (2003). Impact of Malcolm Baldrige National Quality Award Criteria on Organizational Quality Performance. International Journal of Production Research, 41(9), 2003–2020. https://doi.org/10.1080/0020754031000077329.
Lee, S. M., Zuckweiler, K. M., & Trimi, S. (2006). Modernization of the Malcolm Baldrige National Quality Award. International Journal of Production Research, 44(23), 5089–5106. https://doi.org/10.1080/00207540500161043.
Mohapatra, S. (2013). BPR and Malcolm Baldrige National Quality Program. 191–212. https://doi.org/10.1007/978-1-4614-6067-1_9.
Nassaji, H. (2015). Qualitative and descriptive research: Data type versus data analysis. Language Teaching Research, 19(2), 129–132. https://doi.org/10.1177/1362168815572747.
Nasution, D. D. (2021). Gula Alami Kelangkaan? Ini Penjelasan Ikagi. https://www.republika.co.id/berita/r9t0xb349/gulaalamielangkaan-ini-penjelasan-ikagi
Parker, C. (2000). Performance measurement. Work Study, 49(2),63–66. https://doi.org/10.1108/00438020010311197.
Pavlov, A., & Bourne, M. (2011). Explaining the effects of performance measurement on performance: An organizational routines perspective. International Journal of Operations and Production Management, 31(1), 101–122. https://doi.org/10.1108/01443571111098762.
PT. Perkebunan Nusantara X. (2016). Laporan Umpan Balik : Asessemen Implementasi Kriteria Penilaian Kinerja Unggul 2016 PT. Perkebunan Nusantara X.
Raharja, S. J., Hasyim, A. N., & Arifianti, R. (2018). The Analysis of Company Performance Based on Malcolm Baldrige with Special Reference to a Hotel in Indonesia. Review of Integrative Business and Economics Research, 7(4), 193–202. http://www.proquest.com/docview/2095704310/abstract/4B9E26607CD440C6PQ/1.
Rao Tummala, V. M., & Tang, C. L. (1996). Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: Core concepts and comparative analysis. International Journal of Quality & Reliability Management, 13(4), 8–38. https://doi.org/10.1108/02656719610114371.
Ruben, B. D., Russ, T., Smulowitz, S. M., & Connaughton, S. L. (2007). Evaluating the impact of organizational self-assessment in higher education: The Malcolm Baldrige/Excellence in Higher Education framework. Leadership and Organization Development Journal, 28(3), 230–250. https://doi.org/10.1108/01437730710739657.
Sulistyo, B., Amani, H., Widaningrum, S., Mohammad, M., & Ibrahim, R. (2021). Comparative Study Of Business Exellence Frameworks and Award in Southeast Asian Countries. International Journal of Business and Society, Vol. 22 No. 3, 2021, 1123-1142, 22(3), 1123–1142. https://doi.org/10.33736/ijbs.4288.2021.
Weinstein, L., Paul, R., & Williams, S. (2007). Use of Baldrige Assessment Techniques in Strategic Planning and Assessment for Arts Administration in Higher Education. International Journal of Arts Management, 9(3), 34–49. http://www.jstor.org/stable/41064940.
Wibawa, S. (2010). Revitalisasi Administrasi Negara : Reformasi Birokrasi dan E-Governance (F. Suaedi & B. Wardiyanto (eds.); Edisi Pert). Graha Ilmu.
Winn, B. A., & Cameron, K. S. (1998). Organizational Quality: An Examination of the Malcolm Baldrige National Quality Framework. Research in Higher Education, 39(5), 491–512. https://doi.org/10.1023/A:1018745505108.