Kualitas Pelayanan Administrasi Pendidikan di UPTD Dinas Pendidikan Kecamatan Porong Kabupaten Sidoarjo


Quality of Educational Administration Services at UPTD Education Office, Porong District, Sidoarjo Regency


  • (1) * Kholipatun Kholipatun            Universitas Muhammadiyah Sidoarjo  
            Indonesia

  • (2)  Isnaini Rodiyah            Universitas Muhammadiyah Sidoarjo  
            Indonesia
    (*) Corresponding Author

DOI: https://doi.org/10.21070/jkmp.v2i2.437

Abstract

The purpose of this study to analyze and describe the quality of educational administration services as well as to describe supporting and inhibiting factors that affect towards quality of educational administration services in Education Department, Porong Subdistrict. In this study, researchers used a descriptive qualitative method. The results showed that educational administration services in Education Department, Porong Subdistrict had good quality. This is supported by good services from officer. In addition, they provide services prima like fast, responsive, accommodative, innovative, productive and economic. In addition, there were 5 elements in this services, namely reliability, responsiveness, assurance, empathy, and tangible. While supporting and inhibiting factors could affect the service itself, namely: resource officers, public awareness, and facilities.

References

Deksa B, Ady. (2011). Analisis Pelaksanaan Pelayanan Umum Di Kecamatan Tanralili Kabupaten Maros.

Engkoswara. (1987). Dasar-dasarAdministrasi Pendidikan. Jakarta: Dirjen diikti, Depdikbud.

Gaspersz, Vincent. (2003). Total Quality Management (TQM). Jakarta: PT. Gramedia Pustaka Utama.

Keputusan Menteri Negara Pendayagunaan Aparatur Negara No. 26/KEP/M.PAN/2/2004, tentang Petunjuk Teknis Transparansi dan Akuntabilitas dalam penyelenggaraan pelayanan publik.

Latief, Halida Prameswari. (2009). Perencanaan Program Peningkatan Kualitas Pelayanan Publik (Studi Kasus di Unit Pelayanan Terpadu Kabupaten Pekalongan).Universitas Diponegoro.

Lopes, Rizali. (2013). Efektivitas Pelayanan Publik Di Kecamatan Kendahe Kabupaten Sangihe.

Nawawi, Hadari (2003). Kepemimpinan Mengefektifkan Organisasi. Yogyakarta: Gajah Mada University Press.

Parasuraman, A. Zeithaml, V.A, & Berry, L.L. (1985). A Conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.

Permenpan No. Per/20/M.PAN/04/2006, tentang Pedoman Penyusunan Stadar Pelayanan Publik.

Sutisna, Oteng. (1983). Administrasi Pendidikan: Dasar Teoritis untuk Praktek Profesional. Bandung: Angkasa.

Sutisna, Oteng. (1989). Administrasi Pendidikan. Jakarta: Depdikbud.

Undang-Undang No. 25 tahun 2009 tentang Pelayanan Publik dengan Peraturan Pelaksanaannya.

Picture in here are illustration from public domain image (License) or provided by the author, as part of their works
Published
2014-09-30
 
Issue
Vol 2 No 2 (2014): September
Section
Articles

Copyright (c) 2014 Kholipatun Kholipatun, Isnaini Rodiyah

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.