JKMP (Jurnal Kebijakan dan Manajemen Publik)

The Typology of Sabdopalon Innovation in Kedunglosari Village Tembelang Sub-District Jombang Regency

Berinda Vega — 2024-04-30

One of the most important processes in efforts to realize improvements in the quality of public services is to carry out breakthrough innovations. The existence of statutory regulations governing regional innovation is a reference for Regional Governments to carry out innovations to improve the quality of public services. The Sabdopalon innovation is one of the public service innovations in Jombang Regency which is useful for improving the quality of electronic-based Village Government services by integrating several service scopes. This research aims to determine innovation and innovation typology based on the theory of Halvorsen, et al. (2005) in Kedunglosari Village, Tembelang District, Jombang Regency. This research uses a positivistic research approach with the type of research used is descriptive research and the data analysis used is qualitative. The research results show that the Sabdopalon innovation (Sistem Administrasi Berita Data Deso dan Pelayanan Online) is a manifestation of the Jombang Regency Smart City Masterplan in the public sector which involves the village government as the lowest level agency that is integrated with Jombang Regency government agencies. The Sabdopalon innovation in Kedunglosari Village, Tembelang District, Jombang Regency is by the six innovation typologies presented by Halvorsen, et al. (2005).

Sustainable Challenges: Community Response to the Policy Restricting the Use of Plastic Shopping Bags in Jambi City

Nisaul Fadillah — 2024-04-30

This research investigates the issue of plastic waste in Jambi City by exploring the cognitive (knowledge), affective (emotional support), and conative (attitudinal support) aspects of the community towards the policy of restricting the use of plastic shopping bags. Through a survey method involving 86 respondents from the community of Jambi City, the study evaluates the people's understanding of plastic waste and the level of emotional support for plastic reduction policies and attitudes towards reducing plastic waste. The research reveals a high level of knowledge (77.78%) and significant emotional support (71.05%) for the policy of limiting plastic use in Kota Jambi, while attitudinal support for reducing plastic waste is also high (74.96%). These findings underscore the importance of community awareness and support for measures to reduce single-use plastic consumption, along with significant implications for waste management and environmental conservation in Kota Jambi.

Elements of Successful Implementation of "PLAVON" (Online Services) At the Sidoarjo Regency Population and Civil Registry Service

Razif Abdillah — 2024-04-30

Sidoarjo Dinas Kependudukan dan Catatan Sipil Online Services (Plavon) is the application of e-government practices in the field of online population administration (adminduk) services carried out by the Sidoarjo Regency Population and Civil Registry Service in an effort to provide fast and easy population services. The aim of this research is to determine the application of Plavon Dinas Kependudukan dan Catatan Sipil Sidoarjo as an online population administration service using theory from the results of a Harvard JFK School of Government study consisting of Support, Capacity, and Value. This research uses a qualitative descriptive method with data collection using literature study, interviews, and observation. Involving the Sidoarjo Dinas Kependudukan dan Catatan Sipil Office and the community as Plavon users. The results of this research show that the implementation of Plavon as an online population administration service is good even though there are still obstacles in the document upload process.

Experience and Perspective: Population Administration Services in Delta City

Ahmad Riyadh Umar Bahlamar — 2024-04-30

Policy implementation is an important indicator that has a major influence on the success of policies related to public issues. This study aims to analyze and explain the implementation of population administration service policies in Sidoarjo Regency. The basic concept used is Edwards III's policy implementation theory. This qualitative research uses a purposive sampling technique. Data were collected using interviews, observation, and documentation. Data analysis used interactive Miles, Huberman, and Saldana. The research results show that population administration service policies in Sidoarjo Regency have demonstrated adequate quality, but still require innovation and development to increase reliability, speed and management innovation. In Tulangan District, there are obstacles in communication due to the lack of service flow boards and inconsistencies in service times. Meanwhile in Porong District, population administration requirements are good with competent officers, clear service flow boards, and high consistency of service times. Human resources in Porong District are considered good and fast, while in Tulangan District they are quite good. Regarding disposition, both sub-districts provide services according to the needs of their residents. However, regarding the bureaucratic structure, Tulangan District has good SOPs, while Porong District experiences problems in the unclear distribution of the main tasks and functions of village officials.

Analysis of the Implementation of TQM (Total Quality Management) in the Sayang Warga Program’s Innovation (Case Study at the Kendangsari Subdistrict Office, Surabaya)

Yusuf Hariyoko — 2024-04-30

Sayang Warga is a population service program provided by the Population and Civil Registry Service of the City of Surabaya. This program emphasizes coordination and collaboration between parties from sub-districts and RWs. The aim of this research is to analyze the implementation of the Sayang Warga Program’s using TQM analysis. This research uses a descriptive qualitative approach. The results show that Kendangsari Subdistrict, in implementing community care services, has implemented good leadership. Kendangsari Subdistrict carries out routine coordination and direction. The standard operating procedures (SOP) and output issued in the service are in line with expectations. Apart from that, the community's enthusiasm for serving citizens is also very large. What needs to be considered in this service are facilities and leadership whose achievements can be measured.

Implementation of the Independent College KIP Policy at Tanjungpura University

Nurul Rushafah Azzahrawani — 2024-04-30

This research aims to determine the implementation and benefits of the Smart Indonesia Card (KIP) Kuliah Merdeka program policy. The model used in this research is the Success model from Ripley and Franklin, namely (1) level of compliance, (2) continuity of implementation, and (3) performance and impact. The method used in this research is descriptive qualitative with interviews and statistical data analysis with key informants from the Academic and Student Affairs Bureau. The results of the study show that the implementation of the Independent College Smart Indonesia Card (KIP) program has been going well since the program was first proposed to potential recipients of education assistance. Utilizing this program is considered very useful, especially in the field of education. Especially for people who are still unable to meet their needs. The Academic and Student Affairs Bureau has also carried out the process and provided transparent assistance. This shows a commitment to supporting the implementation of the KIP Kuliah Merdeka program.

Transformation of Population Administration Services in Sidoarjo Regency

Lailul Mursyidah — 2024-04-30

Quality public services are one of the benchmarks for the success of government implementation. One of the public services which is a basic service for the community is population administration services. To ensure the implementation of improvements in the quality of population administration services efficiently and effectively, orderly population administration and increasing the scope of ownership of population documents as well as improving service performance, the Sidoarjo Regency Population and Civil Registration Service has carried out various innovations in services. The method used in this article is through literature study by exploring various sources including journals, books, official documents, digital data and official news limited by the author from 2018 to 2024. Transformation of population administration services carried out by the Population and Registration Service Sidoarjo Regency's civil services include the Peduli Dilan program in 2019, Plavon (Online Service) Dukcapil in 2021, and Integrated Ball Pick-up in 2022. The transformation of population administration services carried out by the Sidoarjo Regency Population and Civil Registration Service is able to create effective and effective services. Efficient and increasing ownership of population administration documents for the people of Sidoarjo Regency.

Exploration of Public Service Quality Dimensions: Case Study of e-KTP Implementation in Sangkapura District, Bawean Island, Gresik Regency

Izza Milla Wati — 2024-04-30

This research aims to explore and understand the quality of public services in making e-KTPs in Sangkapura District, Gresik Regency. The method used in this research is descriptive qualitative, referring to the four factors of Tjiptono's theory (2000). These include Tangible, Reliability, Responsiveness, Assurance and Empathy. In collecting data, this research used observation, interviews and documentation of the research location in Sangkapura District. The research results show that the Sangkapura District Government is always trying to improve the quality of e-KTP services. However, these efforts are still not optimal because there are still deficiencies in the Responsiveness aspect, empathy aspect and there are several obstacles. Such as slow database response and lack of a public complaint suggestion box. Using e-KTP technology is expected to increase efficiency, reduce opportunities for document forgery and so on.

Analysis of Public Satisfaction in Tlocor Marine Tourism

Hendra Sukmana — 2024-05-07

The facilities and infrastructure of a tourist attraction are an important factor in assessing public satisfaction in the tourism sector. This is useful in providing comfort for tourists to visit it. The problem with Tlocor Marine Tourism is the lack of internet connection and the hot tourist atmosphere. Apart from that, to board the ship, visitors must wait until there are a minimum of 10 people before they can depart for their destination. This research aims to analyze the level of satisfaction of visitors and the public at Tlocor Marine Tourism. The method used is a quantitative descriptive approach with a research sample of 60 people consisting of 30 visitors and 30 people from the community around Tlocor Marine Tourism. The data analysis technique used is the crosstab model, which compares visitor satisfaction with the satisfaction of the community around Tlocor Marine Tourism. The research results show that the level of visitor satisfaction at Tlocor Marine Tourism is 46 percent in the high category. Meanwhile, the level of satisfaction of the surrounding community at Tlocor Marine Tourism is 50 percent in the very high category.

Comparison Study of Prime Services at Public Service Mall West Tanjung Jabung Regency and Jambi City

Nisaul Fadillah — 2024-05-28

This article discusses the comparison of the implementation of Excellent Service through Public Service Malls which are implemented at the West Tanjung Jabung Public Service Mall and the Jambi City Public Service Mall. The purpose of this research is to see the readiness of the government of West Tanjung Jabung and Jambi City in providing services to the community and to find out the perceptions of users of the Public Service Mall of West Tanjung Jabung Regency and Jambi City regarding the quality of public service Mall services. The theory used in this research is Excellent Service and Public Service. The research method used was using the Mix Method. The results of the analysis carried out are that the Jambi City Public Service Mall and West Tanjung Jabung Public Service Mall have been implemented well, but there are several obstacles such as the Jambi City Public Service Mall still does not have an elevator so it is still not adequate and disability friendly. Meanwhile, the West Tanjung Jabung Public Service Mall still lacks space, but the government will rebuild the building to meet service needs